Shipping policy

At Sew Nation USA, we work with manufacturers, distributors, and authorized fulfillment partners throughout the United States to provide a broad selection of sewing, quilting, embroidery, and industrial equipment.

Because many products ship directly from our suppliers, processing times, shipping methods, tracking availability, and delivery procedures may vary by product.

Please review the following information before placing your order.

ORDER PROCESSING

Orders begin processing shortly after they are submitted.

Many orders are transmitted electronically to the applicable manufacturer, distributor, or fulfillment partner. Once processing begins, we may be unable to change the shipping address, modify the order, or cancel the shipment.

Please review your order carefully before submitting it, including:

• Product selection
• Quantity
• Shipping address
• Email address
• Telephone number

If you discover an error after placing your order, contact us immediately at info@SewNationUSA.com. We will make every reasonable effort to assist you, but changes and cancellations cannot be guaranteed once an order has entered fulfillment.

Orders are generally processed on business days, excluding weekends and federal holidays.

PRODUCT AVAILABILITY

Product availability and processing times may vary depending on the manufacturer, distributor, product type, and fulfillment location.

Availability statements and estimated shipping times shown on product pages are estimates only and are not guarantees.

An item displayed as available may become backordered, discontinued, or unavailable before the supplier processes the order. If this occurs, we may contact you with:

• An updated estimated shipping date
• An alternative product
• The option to continue waiting
• The option to cancel the affected item for a refund

Special-order, custom-made, assembled, configured, or personalized products may require additional processing time.

DIRECT-TO-CUSTOMER FULFILLMENT

Many products sold by Sew Nation USA are shipped directly from manufacturers, distributors, or authorized fulfillment partners.

As a result:

• Products in the same order may ship from different locations.
• Items may arrive on different dates.
• You may receive multiple tracking numbers.
• Packaging may display the name or branding of a supplier.
• Processing and transit times may vary between items.
• Accessories, inserts, attachments, tables, stands, or other components may arrive separately from the primary product.

Unless otherwise disclosed, customers will not be charged additional shipping solely because an order is divided into multiple shipments.

SHIPPING CARRIERS

Orders may be shipped through carriers selected by Sew Nation USA or the applicable fulfillment partner, including:

• UPS
• FedEx
• United States Postal Service
• Regional parcel carriers
• Commercial freight carriers

We cannot guarantee requests for a specific shipping carrier or service.

The carrier and shipping method used may depend on the product’s size, weight, value, destination, availability, and fulfillment location.

DELIVERY ESTIMATES

All processing, shipping, and delivery dates are estimates only and are not guaranteed.

Business days generally exclude Saturdays, Sundays, and federal holidays.

The date an order ships is not normally counted as the first transit day. For example, a package shipped using a two-business-day service on Monday would generally be expected to arrive on Wednesday, subject to carrier operations and delays.

Delivery may be affected by circumstances outside our control, including:

• Carrier delays
• Weather
• Natural disasters
• Labor disruptions
• Supply-chain interruptions
• Manufacturer delays
• Customs processing
• Remote delivery locations
• Incorrect or incomplete addresses
• High-volume holiday periods

Sew Nation USA is not responsible for carrier or supplier delays outside our reasonable control.

EXPEDITED SHIPPING

Expedited shipping refers to the carrier’s transit time after the product has been processed and transferred to the carrier. It does not reduce manufacturer, supplier, assembly, special-order, or fulfillment processing time.

Products shipped directly from manufacturers or distributors may not be eligible for expedited shipping.

Freight shipments, assembled industrial equipment, sewing furniture, custom products, and special-order items generally cannot be expedited.

If an expedited shipping option appears during checkout for an ineligible product, the order may still be shipped using the appropriate standard or freight service. We will contact you if an additional charge or shipping adjustment is required.

SHIPPING CHARGES AND FREE SHIPPING

Shipping charges, when applicable, are displayed during checkout or communicated to you before shipment.

Products advertised with free shipping qualify only under the terms shown on the product page or applicable promotion.

Unless expressly stated otherwise, free shipping:

• Applies only within the contiguous 48 United States.
• Applies only to the standard shipping method selected by Sew Nation USA or the fulfillment partner.
• Does not apply to expedited shipping.
• Does not apply to Alaska, Hawaii, Puerto Rico, United States territories, APO, FPO, or DPO addresses.
• Does not apply to international shipments.
• Does not apply to products requiring commercial freight delivery.
• May not apply to remote, limited-access, or unusually expensive delivery locations.

Free-shipping promotions cannot be exchanged for a shipping credit, cash value, or discount against another shipping method.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Please include:

• Full recipient name
• Street address
• Apartment, suite, unit, or building number
• City, state, and ZIP Code
• Valid telephone number
• Accurate email address

Some carriers and suppliers cannot deliver to post office boxes.

If a post office box is entered for an item that requires a physical address, we may contact you for an alternate address. This may delay processing.

If a shipment is returned, rerouted, delayed, or subject to additional charges because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for:

• Address-correction fees
• Rerouting charges
• Return shipping
• Redelivery fees
• Reshipment charges
• Storage charges

Address changes requested after an order has entered fulfillment cannot be guaranteed.

TRACKING INFORMATION

Tracking information will be provided when it is made available to us by the manufacturer, distributor, fulfillment partner, or shipping carrier.

Tracking information may be sent in multiple emails if products ship separately.

A tracking number may be created before the carrier physically receives the package. Tracking activity may take one or more business days to appear after a shipping notification is issued.

Some manufacturers and distributors may not provide tracking information immediately. In those situations, we may be unable to provide an exact delivery date.

PARTIAL AND MULTIPLE SHIPMENTS

Orders containing multiple products may be divided into separate shipments.

You may receive:

• Separate packages
• Different carriers
• Different tracking numbers
• Deliveries on different dates
• Accessories or inserts after the primary product

Receiving only part of an order does not necessarily mean that an item is missing. Please review all shipment notifications and tracking information before contacting us.

LOST, MISSING, OR STOLEN PACKAGES

If tracking shows that a package has not moved for an extended period or appears to be lost in transit, contact us at info@SewNationUSA.com.

We may need to initiate a carrier investigation or work with the fulfillment partner before a replacement or refund can be considered.

If tracking shows that a shipment was delivered but you cannot locate it:

1. Check around the delivery location.
2. Ask household members, neighbors, building personnel, or front-desk staff.
3. Review any delivery photograph or carrier notice.
4. Contact the carrier directly.
5. Notify Sew Nation USA promptly if the package remains missing.

Sew Nation USA is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided with the order. We will, however, make reasonable efforts to assist with available carrier claims or investigations.

DAMAGED PARCEL SHIPMENTS

Please inspect packages promptly after delivery.

If the exterior packaging appears damaged:

• Photograph the package before opening it.
• Photograph all visible damage to the product.
• Retain the shipping carton, pallet, labels, inserts, and packaging materials.
• Contact us as soon as possible.

Do not discard packaging materials until you have confirmed that the product and all components are in satisfactory condition.

Failure to retain the original packaging may affect our ability to file a shipping claim, obtain replacement parts, or authorize a return.

ALASKA, HAWAII, AND UNITED STATES TERRITORIES

Orders shipped to Alaska, Hawaii, Puerto Rico, or other United States territories may:

• Incur additional shipping charges
• Require additional processing time
• Be subject to carrier or supplier restrictions
• Be ineligible for free shipping
• Be ineligible for certain oversized, freight, or hazardous products

If additional shipping charges are required, we may contact you before processing the shipment.

APO, FPO, AND DPO ADDRESSES

Some products may be eligible for delivery to APO, FPO, or DPO addresses.

Availability depends on the product, package dimensions, weight, supplier, and available carrier service.

Large equipment, freight items, cabinets, furniture, industrial machines, and certain restricted products may not be eligible.

Military-address shipments may require additional transit time and are not eligible for guaranteed delivery dates.

Please contact info@SewNationUSA.com before placing an order if you need delivery to an APO, FPO, or DPO address.

INTERNATIONAL SHIPPING

Sew Nation USA primarily serves customers within the United States.

International shipping is available only when expressly offered during checkout or approved by Sew Nation USA before the order is placed.

International customers are responsible for all applicable:

• Customs duties
• Import taxes
• Brokerage charges
• Tariffs
• Government fees
• Carrier collection charges
• International return expenses

These charges are not included in the product price or shipping amount collected by Sew Nation USA unless expressly stated.

We do not control or predict the amount of customs duties, taxes, or brokerage charges imposed by another country.

If an international shipment is refused, abandoned, returned, or rejected because applicable charges were not paid, the customer will be responsible for all shipping, return, customs, brokerage, storage, and related expenses. These amounts may be deducted from any refund that may otherwise be due.

Manufacturer warranties, service programs, product certifications, voltage requirements, and electrical compatibility may be limited by country. Customers are responsible for confirming that a product is appropriate and lawful for use in the destination country before purchasing.

COMMERCIAL FREIGHT DELIVERY

Large, heavy, assembled, or oversized products may be shipped by a commercial less-than-truckload carrier, commonly referred to as LTL freight.

Products that may require freight delivery include:

• Assembled industrial sewing machines
• Industrial tables, stands, and motors
• Sewing and quilting furniture
• Cabinets
• Large quilting frames
• Multi-needle embroidery equipment
• Robotics and automation equipment
• Other oversized or palletized products

Freight shipments are not eligible for standard free-shipping promotions unless expressly stated.

Freight delivery cannot normally be expedited.

If the freight amount shown during checkout is unavailable or inaccurate, Sew Nation USA may contact you with the correct freight charge before the order is released.

FREIGHT PROCESSING AND DELIVERY APPOINTMENTS

Freight products may require additional time for assembly, inspection, testing, packaging, crating, and palletizing before shipment.

After the shipment reaches the carrier’s destination terminal, the carrier will generally contact the customer to schedule a delivery appointment.

Customers must provide a valid telephone number and respond promptly to the carrier.

Failure to schedule or keep a delivery appointment may result in:

• Redelivery charges
• Storage charges
• Reconsignment charges
• Return freight
• Additional handling fees

These charges are the customer’s responsibility when caused by the customer’s unavailability, failure to respond, inaccurate information, or refusal of a valid delivery.

STANDARD FREIGHT SERVICE

Unless another service level is expressly purchased, freight delivery is generally limited to standard curbside or end-of-truck delivery.

The freight driver is not responsible for:

• Bringing the product inside a home or business
• Moving it through a doorway
• Placing it in a garage or specific room
• Carrying it up or down stairs
• Unpacking or assembling it
• Installing or setting it up
• Removing packaging or an old product

Depending on the carrier and equipment used, the customer may be responsible for removing the shipment from the end of the truck.

Customers must have sufficient adults, equipment, or professional assistance available to safely receive and move the shipment.

Liftgate service, inside delivery, residential delivery, limited-access delivery, two-person delivery, remote-area delivery, and other special services may require additional charges.

RESIDENTIAL AND LIMITED-ACCESS LOCATIONS

Freight carriers may assess additional charges for delivery to residential or limited-access locations.

Limited-access locations may include:

• Schools
• Churches
• Farms
• Rural properties
• Storage facilities
• Construction sites
• Government buildings
• Medical facilities
• Trade shows
• Convention centers
• Businesses without a loading dock
• Locations with restricted carrier access

Customers are responsible for accurately identifying the delivery location when placing an order.

If the carrier determines that the address requires services or charges not included in the original quote, the customer will be responsible for those additional charges.

INSPECTING FREIGHT BEFORE SIGNING

You must inspect all freight shipments before signing the delivery receipt.

The delivery receipt is an important legal document confirming the condition in which the shipment was received.

Before signing:

1. Examine the pallet, carton, crate, wrapping, and product for damage.
2. Count all cartons, pallets, and pieces.
3. Look for punctures, crushing, tears, broken bands, exposed products, water damage, or missing items.
4. Photograph the shipment from multiple angles.
5. Note all visible damage or shortages clearly on the delivery receipt.

Do not write only “box damaged.” Describe the specific damage whenever possible.

If significant damage is visible, refuse the damaged shipment and contact Sew Nation USA immediately.

If inspection cannot be completed while the driver is present, write:

SUBJECT TO INSPECTION — POSSIBLE CONCEALED DAMAGE

on the delivery receipt before signing, if permitted by the carrier.

Do not sign a delivery receipt stating that the shipment was received in good condition if damage or shortages are visible.

Signing for a visibly damaged shipment without noting the damage may limit or eliminate the ability to recover compensation from the carrier.

CONCEALED FREIGHT DAMAGE

Concealed damage is damage discovered after the exterior packaging has been removed.

Inspect and unpack freight shipments immediately after delivery.

If concealed damage is discovered:

• Stop assembly or installation.
• Photograph the product and packaging.
• Retain all packaging materials.
• Notify Sew Nation USA immediately.
• Follow any carrier inspection or claim instructions.

Freight carriers impose strict deadlines for concealed-damage claims. Delayed reporting may result in denial of the claim.

Sew Nation USA cannot guarantee replacement, refund, or reimbursement if the customer fails to inspect the shipment, document damage, retain packaging, or report the problem within the required timeframe.

REFUSED OR UNDELIVERABLE FREIGHT

Do not refuse an undamaged freight shipment because:

• The shipment arrived later than expected.
• The customer changed their mind.
• Adequate unloading assistance was not available.
• The item will not fit through a doorway or into the intended space.
• The customer was not prepared to receive it.

A shipment refused for reasons unrelated to documented shipping damage may be treated as a return and may be subject to:

• Original freight charges
• Return freight charges
• Storage fees
• Redelivery fees
• Restocking fees
• Other carrier or supplier charges

CABINET INSERTS, ACCESSORIES, AND COMPONENTS

Cabinet inserts, platforms, machine-specific components, accessories, tables, stands, motors, and attachments may ship separately from the primary product.

Custom cabinet inserts may require additional manufacturing time and may arrive after the cabinet.

A separate delivery does not necessarily indicate that part of the order is missing.

PACKAGING MATERIALS

Retain all original cartons, crates, pallets, foam, inserts, bands, labels, manuals, hardware, and other packaging materials until you have:

• Inspected the product
• Confirmed that all components are present
• Tested the product when appropriate
• Determined that no return, exchange, or freight claim will be necessary

Returns, replacements, or warranty claims may be delayed or denied if required packaging is discarded.

CUSTOMER RESPONSIBILITY

Customers are responsible for confirming before purchase that:

• The product will fit in the intended location.
• Doorways, hallways, elevators, and stairs provide adequate clearance.
• The delivery location is accessible to the applicable carrier.
• Adequate unloading and moving assistance is available.
• Electrical, voltage, ventilation, flooring, and installation requirements can be met.
• The shipping address and contact information are accurate.
• All applicable building, business, zoning, or safety requirements are satisfied.

Shipping charges are generally nonrefundable after a shipment has been tendered to the carrier, except where otherwise required by law or expressly stated in our Refund Policy.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy periodically to reflect changes in our operations, carrier requirements, supplier procedures, available services, or applicable laws.

The version posted on SewNationUSA.com at the time an order is placed will generally apply to that order.

CONTACT INFORMATION

Questions regarding shipping or delivery should be sent to:

Sew Nation USA, LLC
Jackson, Missouri, USA
Email: info@SewNationUSA.com