Refund policy

At SewNationUSA.com, we want you to shop with confidence. That's why we offer a 30-Day Satisfaction Guarantee on eligible purchases. If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery, and we'll help you through the return process in accordance with the policy below.

We understand that purchasing sewing, embroidery, quilting, and industrial equipment is an important investment. Our goal is to provide exceptional service before, during, and after your purchase. If you have questions, concerns, or experience an issue with your order, our team is here to help.

How to Start a Return

To request a return, please email info@sewnationusa.com with your order number and a brief explanation of why you would like to return the item.

Once your request has been reviewed, we will issue a Return Merchandise Authorization (RMA) number along with detailed return instructions.

Please do not return merchandise without an RMA number. Because many of our products ship directly from manufacturers and distributors, return locations vary by product. Unauthorized returns may be delayed or refused.

Unopened Merchandise

Unopened merchandise may be returned for a refund or exchange within 30 days of delivery.

To qualify as unopened:

  • The product must remain in its original factory packaging.
  • All factory seals must be intact.
  • The contents must not have been removed or used.

Please note:

  • Original shipping charges are non-refundable.
  • Orders that originally qualified for free shipping will have the actual outbound shipping cost deducted from the refund.
  • All returned merchandise is subject to inspection before a refund is issued.

Opened Merchandise

Many opened products may be returned for store credit, provided they meet the following requirements:

  • Returned in the original factory carton
  • Includes all accessories, manuals, warranty cards, and packaging materials
  • Free from damage beyond normal inspection

Missing accessories, damaged packaging, or missing documentation may result in additional deductions from your credit.

Original shipping charges are non-refundable, and orders that originally qualified for free shipping will have the outbound shipping cost deducted from the credit.

All returned merchandise is subject to inspection before store credit is issued.

Return Shipping

If your product arrives defective, damaged, or we made an error with your order, SewNationUSA.com will pay all reasonable return shipping costs. We will work with you to repair, replace, or exchange the product as quickly as possible.

If you choose not to accept a repair or replacement when one is available, your request will be processed as a standard return and will be subject to the terms of this Return Policy, including applicable shipping deductions.

Sewing Machines

When returning a sewing machine, please include:

  • All original accessories
  • Foot control and power cord
  • Owner's manual
  • Packaging materials
  • Original factory box

If any included items are missing or damaged, an appropriate restocking fee may be deducted from your refund.

Machine-Specific Accessories

Many accessories—including bobbins, presser feet, hoops, and specialty attachments—require customers to provide their sewing machine make and model to ensure compatibility.

If SewNationUSA.com recommends or lists a product as compatible with your machine and it does not fit as represented, we will cover all return shipping costs and provide the appropriate replacement or refund.

Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon arrival:

  • Opened software, digital products, and embroidery designs
  • Sewing cabinets
  • Cutting tables
  • Cabinet inserts
  • Quilting table extensions
  • Assembled machine quilting frames
  • Sew Steady extension tables
  • Industrial sewing machines
  • Freight-intensive products
  • Products returned without their original factory packaging
  • Laurastar products
  • Quilting robotics and automation systems
  • Special-order or custom-built products (if applicable)

Defective Merchandise

If you believe your product is defective, please contact us immediately at info@sewnationusa.com.

Our team will work with you and the manufacturer to determine the best solution, which may include:

  • Technical support
  • Replacement parts
  • Repair
  • Product replacement
  • Refund, when appropriate

If a product is confirmed to be defective, SewNationUSA.com will pay all reasonable shipping costs associated with the repair, replacement, or exchange.

Our goal is simple: to make every purchase from SewNationUSA.com a great experience. If something isn't right, we'll work hard to make it right.